Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Onida.com/store
If you report an issue with your Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, Dishwasher or Air Cooler, we may schedule a technician visit to your location, a resolution will be provided based on the technician's evaluation report.
Return will be processed only if:
It is determined that the product was not damaged while in your possession;
The product is not different from what was shipped to you;
The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. We shall not be liable in any manner for any misuse or usage of such information.
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as "non-returnable" on the product detail page cannot be returned.
Additional information is not required to return an eligible order unless otherwise noted in the category specific